FAQ
❓ Frequently Asked Questions
The Triumph Club – Premium Streetwear for the Ambitious
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🛍️ ORDERS
Q: How do I place an order?
A: Simply browse our collections, choose your item, select the size and quantity, and click "Add to Cart." When you're ready, proceed to checkout to complete your purchase.
Q: Can I modify or cancel my order after placing it?
A: If you need to make a change, contact us within 2 hours of placing your order at [your email]. We process orders quickly, so changes may not be possible after that window.
Q: I didn’t receive a confirmation email—what should I do?
A: Check your spam/junk folder first. If it's not there, reach out to us with your full name and email at [your email] and we’ll resend it.
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🚚 SHIPPING & DELIVERY
Q: What shipping carrier do you use?
A: We ship exclusively via USPS to provide reliable and affordable service.
Q: How long does shipping take?
A: Domestic orders typically arrive in 3–5 business days with First Class and 2–3 days with Priority Mail. We also offer Priority Mail Express (1–2 days).
Q: How do I track my order?
A: Once your order ships, you’ll get a USPS tracking number via email. You can also track it here.
Q: Do you ship internationally?
A: Not yet—but we're working on it! For now, we only ship within the United States.
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📦 RETURNS & EXCHANGES
Q: What’s your return policy?
A: We accept returns for store credit or exchange within 14 days of delivery. Items must be unworn, unwashed, and in original packaging.
Q: How do I start a return?
A: Email us at molina.mercy91@gmail.com with your order number and reason for return. We’ll guide you through the process.
Q: Are shipping fees refundable?
A: Unfortunately, no. Original shipping fees are non-refundable.
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🧼 PRODUCT INFO & SIZING
Q: How do your clothes fit?
A: Our pieces are true to size with a modern streetwear fit. For the best fit, check our [Size Guide] (link to your size chart page).
Q: How should I wash your garments?
A: We recommend machine washing cold and air drying or tumble drying low to preserve quality and prints.
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💳 PAYMENT & SECURITY
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, and Shop Pay.
Q: Is your website secure?
A: Yes. The Triumph Club uses SSL encryption and trusted payment gateways to ensure your data is safe.
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📧 STILL NEED HELP?
We got you. Reach out anytime at molina.mercy91@gmail.com or DM us on Instagram [@thetriumphclub].